ВсеМастераKZ

Public Offer — Terms of Service

This document is a public offer by JOBX LLP, BIN 130740015336 (the “Operator”), to enter into an agreement for access to the VseMasteraKZ digital service on the terms below.

1. Offer and acceptance

The Service includes bcemactepa.kz, the mobile app, API, and related functions. The user accepts this Offer by providing affirmative confirmation in the interface and completing registration. The agreement is then concluded electronically.

Users must review this Offer, the Privacy Policy, and the Service Rules. Account-based functions cannot be used without acceptance.

2. Users and roles

A user must be a legally capable individual aged 18 or older. One account may be used as a customer and/or a professional.

A customer posts a description of required work or services. A professional publishes service information and independently decides whether to respond to an order.

3. Agreement scope and platform status

The Operator grants a limited, non-transferable right to access Service functions, including accounts, profiles, orders, responses, professional selection, reviews, complaints, notifications, and other available features.

The Operator does not perform the work and is not the professional’s employer, agent, representative, or guarantor. It does not become a party to the contract for a specific job between the customer and the professional.

The customer and professional independently agree and perform the scope, price, materials, timing, site access, warranties, and other material terms, and remain legally responsible to each other.

4. Registration and account security

Users must provide accurate information, verify their phone number, and must not use another person’s identity, number, or documents. Accounts may not be transferred.

Users are responsible for access to their phone and device. If account compromise is suspected, active sessions should be terminated and the Operator notified.

5. Orders and job price

The customer creates the order and chooses the professional. Before responding or starting work, the professional assesses whether the work can be performed lawfully, safely, and to an appropriate standard.

A listed price or price suggestion is informational and does not guarantee the final price unless the interface expressly states otherwise. Material changes to price or scope after work starts require both parties’ agreement.

An in-app order status records an action in the Service but does not by itself prove the actual scope or quality of work.

6. Customer obligations

• provide an accurate and clear description;
• disclose circumstances affecting complexity or safety;
• not create fictitious, unlawful, or dangerous orders;
• not collect data for unrelated purposes;
• provide lawful access to the work site;
• agree material terms before work begins;
• use reviews and complaints in good faith.

7. Professional obligations

• provide accurate information about experience, qualifications, and services;
• use only photographs and documents they lawfully control;
• hold any required licences, permits, approvals, and qualifications;
• not conceal the actual performer or resell the order;
• comply with agreed terms, safety requirements, and law;
• meet their own tax and other legal obligations;
• not use customer data outside the relevant order.

8. Profile verification

The Service may verify identity, IIN, documents, and qualifications. A verification mark confirms only the result of a specific procedure on the verification date and does not guarantee future conduct, quality, or results.

Forgery or use of another person’s information may result in failed verification, restriction, blocking, and referral to competent authorities where justified.

9. Content and reviews

Users retain rights to their content and grant the Operator, for the placement period, a non-exclusive, royalty-free licence to store, format, moderate, and display it as needed to operate the Service.

Reviews must reflect real interactions. Fake reviews, manipulation, threats, abuse, unlawful content, and disclosure of another person’s data are prohibited.

10. Moderation and restrictions

The Operator may use automated and manual moderation, hide or reject content, warn a user, restrict a function, or block an account proportionately to a violation.

Measures may be applied immediately in response to a safety threat, fraud indicators, unlawful activity, or account compromise. A decision may be appealed in the app or through the support form.

11. Service fees

Free, test, bonus, or promotional statuses are not a user’s monetary contribution. Paid features may be introduced only after the price, service scope, term, payment, cancellation, and refund rules are published and the user accepts a new offer before the first payment.

Until the interface and separate terms expressly provide otherwise, customers and professionals settle payment for specific work independently outside the Operator’s payment functions.

12. Personal data and notifications

Data is processed under the Privacy Policy. A user may use another party’s information only to select and perform an order, maintain safety, or resolve a dispute.

The Operator sends messages necessary for registration, security, orders, complaints, and moderation. Marketing messages require any consent mandated by law and can be disabled.

13. Service operation

The Operator takes reasonable measures for stable and secure operation but cannot guarantee uninterrupted service during maintenance, updates, communication failures, vendor incidents, or force majeure.

The Operator may change the interface and free features without impairing mandatory user rights.

14. Liability

The professional is responsible to the customer for the lawfulness, safety, quality, timing, and outcome of the work. The customer is responsible for the accuracy and lawfulness of the task, site access, and their agreements.

The Operator is responsible for platform functions within the law but does not assume the professional’s obligations for a specific job. Nothing in this Offer limits rights or liability that cannot be limited under Kazakhstan law.

15. Termination and deletion

The agreement remains in force from acceptance until account deletion, discontinuation of the Service, or termination on a lawful basis. A user may terminate through the account deletion function.

Deletion does not end outstanding obligations between users and does not prevent minimum lawful retention for legal compliance, disputes, and safety. See Account and data deletion.

16. Changes to the Offer

A new version is published with its effective date. The Operator notifies users in the app of material changes to rights, fees, or data processing. Where fresh acceptance is required, new terms apply after affirmative consent.

17. Claims and disputes

Claims may be submitted through the support form or by post to the Operator. Never send a password or one-time code.

The Operator responds within the period required by law; consumer claims are answered within ten calendar days of receipt unless the law provides otherwise.

Users may apply to an authorized body, a consumer-dispute pre-trial resolution entity, or a court. Disputes about the price or quality of a specific job are resolved between the customer and the professional.

18. Governing law, language, and details

The laws of the Republic of Kazakhstan apply. The Russian and Kazakh versions have the same meaning and may not be interpreted to reduce mandatory user rights. This English text is an informational translation.

JOBX LLP
BIN 130740015336
290 Bratyev Zhubanovykh Street, Building 2, Aktobe, Aktobe Region, Republic of Kazakhstan
Contact: support form